Privacy Policy

Our website address is: https://dreamscenesstudio.com. Dream Scenes Studio (“we”, “us”, or “our”) takes your privacy very seriously. This Privacy Policy explains how we collect, use, protect, and process your personal data, ensuring compliance with international privacy standards, including the General Data Protection Regulation (GDPR).

What Personal Data We Collect and Why We Collect It

1. Online Store and Booking (WooCommerce)

When you browse our website, book a venue, or purchase products, we collect the following information:

• Products you’ve viewed: We use this to, for example, show you products you’ve recently viewed.
• Location, IP address and browser type: We use this for purposes like estimating taxes and shipping, and for fraud prevention.
• Shipping address: We will ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

When you purchase from us or book a service, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order.
• Respond to your requests, including refunds and complaints.
• Process payments and prevent fraud.
• Set up an account for our store.
• Comply with any legal obligations we have, such as calculating taxes.

2. Payment Processing

We accept payments through third-party payment gateways (such as Stripe, PayPal, or other local payment platforms). When processing payments, some of your data will be passed to these payment gateways, including information required to process or support the payment, such as the purchase total and billing information. We do not directly collect or store your full credit card numbers on our servers. Please see the respective payment processor’s privacy policy for more details.

3. Comments and Contact Forms

When visitors leave comments or fill out contact forms on the site, we collect the data shown in the form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it.

4. Cookies

• Cart Data: We use cookies to keep track of cart contents while you’re browsing our site.
• Account and Login: If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. When you log in, we will also set up several cookies to save your login information and your screen display choices.
• Comments: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.

Who We Share Your Data With

We will never sell your personal data to third parties. We only share your data in the following situations:

• Service Providers: To fulfill your order, we share necessary information with trusted third-party partners, such as logistics companies, payment gateways, and website hosting providers.
• Legal Requirements: We may disclose relevant information to law enforcement agencies if required by law or to protect our legitimate interests.

How Long We Retain Your Data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information (including name, email address, and billing and shipping addresses) for a few years for tax and accounting purposes. For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username).

Your Data Protection Rights (Including GDPR Rights)

Regardless of where you are located (including visitors in the EU), you have the following rights regarding your personal data:

• Right to Access: You can request to receive an exported file of the personal data we hold about you.
• Right to Rectification: If your data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Erasure (Right to be Forgotten): You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
• Right to Restrict Processing and Object: You have the right to restrict or object to our processing of your personal data (e.g., opting out of marketing emails).

To exercise any of the above rights, please contact us using the contact information below. We will respond to your request within a reasonable timeframe (usually within 30 days).